Shipping Policy
At PawNest™, we want to be fully transparent about how and when your order will arrive. Please read our shipping information carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days (Monday – Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
We currently ship from overseas fulfillment centers. Please allow the following estimated delivery times after your order has been processed:
- Standard Shipping (US): 10–20 business days
- ePacket / Tracked Shipping (US): 7–15 business days
Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods such as holidays.
Shipping Rates
- Free Standard Shipping on all US orders over $35
- Standard Shipping: $4.99
- Tracked Shipping: $7.99
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking updates may take 3–5 business days to appear after shipment.
Customs & Import Fees
For international shipments, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@pawnest.com. We will do our best to resolve the issue promptly.
Questions?
If you have any questions about your shipment, please don’t hesitate to reach out to our support team at support@pawnest.com.